How to request account deletion
You can request deletion of your eMapesa Cash Exchange account even if you no longer have access to the mobile application.
Request deletion by email
Send an email to [email protected] with the subject:
Account Deletion Request
Include the phone number or email address registered to your account so our support team can identify the account and verify your request.
What happens after a request?
Our support team will review the request and may contact you to verify account ownership before proceeding.
Once verified and processed, account access will be permanently disabled and personal information will be deleted or anonymized where appropriate.
Payment and transaction records may be retained where necessary for financial reconciliation, fraud prevention, legal obligations, regulatory requirements, security, or legitimate business records.
Delete your account inside the app
You may also use the Delete Account option in the app's Profile section.
Need help?
Contact: [email protected]